TCIM operates at the forefront of today's rapidly evolving business technology environment, using reliable, proven applications. This combination improves performance, offers unparalleled flexibility and increases sales for our clients. Our systems are "open" and use ODBC database compliant technology that can interface with any computer platform. Our systems are extremely secure -- we employ all of the latest firewall technology and our ISO 9002-certified quality control and auditing procedures assure both the quality and integrity of data.

A Complete Solution
Today's consumers are demanding more flexibility in how they choose to interact with businesses. To respond to their preferences, we've used CTI (Computer Telephony Integration) technology to transform our call centers into true Customer InterAction Centers. They are fully equipped to support our clients' inbound, outbound and interactive (E-commerce) requirements in a single environment.

Our CTI-based system routinely and efficiently provides the flexibility consumers want. It automatically routes all inbound interactions, including conventional telephone calls, E-mail, Web chat and co-browse requests (along with historical customer information) to the agent that is most capable (and most available) to handle the specific interaction at hand.

An Open System
TCIM uses ODBC database compliant technology to maintain an open system, which is able to interface with any database system and uses a universal language to write queries to any database system. This provides us with maximum flexibility to warehouse large quantities of data on behalf of our clients, to access it quickly and to export it as required, in a variety of customizable formats.

Click here to see a diagram of TCIM's open architecture platform.

Extensive Reporting Capabilities
TCIM's call management systems can provide detailed standard management reports relating to service levels and statistical call data. Customized reports can also be created, using the Microsoft suite of development tools. We deliver fast turnaround in reporting trends and current sales information with in-depth, accurate data available in a real-time environment.

Development Expertise
Our Information Systems management has over 100 years of combined IT experience, ranging from inbound/outbound applications and scripting to state-of-the-art browser-based Web development. The Microsoft development environment provides scripting and reporting flexibility to TCIM clients. Applications are developed using the Microsoft suite of tools, such as Visual Basic, Visual FoxPro, Java and C++ programming languages. They provide the ability to custom-design both inbound and outbound applications, and allow for extremely sophisticated scripting and branching capabilities.

ISO 9002-Certified Quality Processes
TCIM maintains extensive quality assurance procedures in accordance with ISO 9002 certification requirements. All application development, testing, disaster recovery, systems maintenance and other procedures are ISO 9002-certified for quality to ensure data and reporting integrity.