TCIM continually upgrades its technology to meet clients' increasingly complex business requirements. Outlined below is the technology infrastructure that currently resides in our Customer InterAction Centers. TCIM partners with world-class companies to provide a state-of-the-art infrastructure (advanced hardware platforms and software) needed to support client programs.

Network Environment

TCIM's Wide Area Network (WAN) for both data and voice is made up of T-1 frame relay links, and advanced secure Virtual Private Networks (VPN's) connected to all Customer InterAction Center locations. Multiple T-1s or DS-3s are used for our sophisticated voice network. Local Area Networks are in place at all locations. Our primary network protocols include TCP-IP (10/100/1000 Megabit) and IPX/SPX. The computer-networking environment consists of Microsoft Windows Systems connected with Cisco routers. Dell and HP/Compaq high-end servers utilize multiple processor power where needed. The average server has a minimum of 500 Megabytes of RAM and is RAID 5-equipped.

Workstation Environment

TCIM's workstations are Internet-enabled, with Pentium processors running on a Microsoft Windows desktop environment, and can be equipped with Microsoft Office software if required. TCIM utilizes Microsoft and Macromedia development tools for Web and browser based applications, as well as additional supporting software to assist development and enhance system performance.