TCIM's InterAction Centers are fully equipped with CTI-based systems to support our client's inbound, outbound or interactive support needs within a single environment. As your customers become more demanding, we must be capable of supporting multiple channels of access, from traditional live calls to E-mail, fax and the Internet. TCIM's Call Centers can accommodate online customers just as effectively as we handle conventional phone-based customers.

Faster, More Efficient Handling of E-Mail
Our Customer Service Professionals respond to customer E-mail inquiries with the same personalized care as with traditional voice interactions. The InterAction Center automates the process of answering E-mail inquiries by interpreting each question, routing it to designated Customer Service Professionals and suggesting the most relevant response. The InterAction Center quickly increases the efficiency and accuracy of E-mail responses, while lowering your costs.

Web Chat Promises More Business
Customer inquiries are answered in real-time, immediately after they appear on the browser screens of our Customer Service Professionals. Your customers get their answers quickly, and your overall service levels improve. Customer Service Professionals now can handle multiple contacts simultaneously by "pushing" stored responses to typical inquiries. They can also guide customers to your products and services that best meet their needs, even promote Internet specials that aren't advertised elsewhere.

Added Business through Co-browsing
Our Customer Service Professionals and your customers can co-navigate your Internet site. This capability adds a vital - and valuable - new dimension to the customer service process... including personalized application demos, on-line assistance with forms and dynamic delivery of relevant content. Like Web Chat, it opens exciting new avenues to increased sales. In effect, our "guides" become a valuable extension of your sales force.

Web Callbacks Mean No Lost Opportunities
Customer Service Professionals fulfill your customers' requests for callbacks submitted through your Web site. Unpredictable inbound inquiries become managed outbound calls. The call-backs can be requested and scheduled by the customer for an instant call-back or up to a year later. These calls can be delivered to a regular telephone line or cellular phone.

Web Call Through (Voice over IP)
This capability allows Web users to initiate voice communications with our Customer Service Professionals via the customers' computers. With a simple click of a button on your company's Website, customers can be directly connected, toll-free, to a live agent. To take advantage of this customer-friendly feature, customers need only to utilize a simple, low-cost application(such as Microsoft's NetMeeting) and a computer equipped with a speaker and microphone.