TCIM Services

TCIM has earned an outstanding reputation for providing the ideal combination of highly skilled associates, advanced technology and the management expertise necessary to implement amazingly effective outbound teleservices programs.

Through time-tested training programs, our rigorously screened associates hone the expertise needed to skillfully handle the most important aspect of every transaction --- the initial contact. As a key element of their training, TCIM associates learn that making a sale is only part of each call. Effective communication, resulting in quality sales, is the ultimate goal. Our intensive ongoing training produces confident, articulate and knowledgeable associates who successfully communicate your message in a courteous, professional manner. Most importantly, TCIM's intensive training program and skilled associates produce results --- committed customers.

Innovative Technology Solutions	Knowledgeable & Well-Trained Associates
Advanced predictive dialing, voice recognition and switching technologies Systems that provide high-speed, high-volume call handling Customized on-line scripting, validation and quality assurance	Carefully selected and specifically trained to understand each client's business and goals In-depth market and product-specific training
Extensive Support	Commitment to Quality
Dedicated, flexible account managers to customize your program Valuable, timely customer feedback and information to continuously update your records and improve your marketing program	ISO 9002-certified quality processes Six Sigma initiatives 100 percent verified, audited sales, digitally recorded to ensure quality

Our mission is to do whatever it takes to "enable our clients to achieve exceptional business results by delivering the best sales and service performance in the industry".

Contact us today about our outbound sales solutions:
Customer sales (acquisition, up-sell, cross-sell, lead generation & win-back)
Customer surveys (data validation, data capture, complete the application, etc.)
Multilingual support
Business-to-Business or Business-to-Consumer solutions
Telecom, Financial Services, Insurance, Utility, Fee-Based Services and Membership Club specific experience