If you're looking for a way to seamlessly integrate E-commerce marketing and support with traditional inbound and outbound operations -- or even if your business is entirely Internet-based -- TCIM can provide you with the full spectrum of capabilities you'll need to be successful.

Customers today want the option of reaching your business whenever and however they choose. But that doesn't mean they're willing to settle for a lower standard of service. In addition to the "high-touch" live customer service we've provided for over a decade, TCIM can now deliver this same level of personalized attention to your Web customers, in real-time, to ensure we fully support your customers at every touch point in the communication process. The options include:

E-mail
Web Chat
Web Co-Browsing
Web Call Back
Voice over IP

We can help educate and advise your customers about the products and services you make available on your Website. It's the most effective way to convert browsers into buyers. Most call centers today offer some Web capabilities, but only TCIM has brought these technologies together in a unique and especially effective way. A single Call Center Associate can handle all of your customer's information requests, by phone, fax, E-mail or through an Internet Website. Our staff is carefully selected and thoroughly trained to have access to both the technology and the full range of client information they need to fully serve your customers.

Contact us to learn how our integrated Internet-based services can help support both your traditional and your on-line marketing efforts. We'll be happy to show you how TCIM and our Centers can deliver the personal touch to your Web-savvy customers.