In today's rapidly changing marketplace, TCIM's unmatched customer service capabilities and expertise provide our clients with a distinct competitive advantage. When customers call for assistance, to place an order or simply to get information, we respond -- promptly, knowledgeably and courteously. TCIM has the experience and the expertise to handle your inbound sales, service and support calls effectively and efficiently, resulting in satisfied and happy customers for the long haul.

And we have the latest technology and the most effective processes already in place. Together, they help ensure that you realize the full potential of your marketing and customer-care efforts.

Innovative Technology Solutions	Knowledgeable & Well-Trained Associates
Advanced call handling, call routing & interactive voice response E-commerce support services On-line order entry	Carefully selected & specifically trained to understand each client's business and goals Extensive call monitoring to maintain quality standards
Extensive Support	Commitment to Quality
Dedicated, flexible account managers to customize your program Valuable, timely customer feedback and information to continuously improve performance	ISO 9002-certified quality processes Six Sigma initiatives 100 percent verified, audited sales -- digitally recorded to ensure quality

Our mission is to do whatever it takes to "enable our clients to achieve exceptional business results by delivering the best sales and service performance in the industry."

Contact us today to learn how our inbound live or integrated sales and customer service solutions can lower your costs, boost your sales and build lasting relationships with your customers. We offer:

Customer sales (acquisition, up-sell, cross-sell, lead generation & win-back)
Customer care (help desk, consumer affairs, live or Internet support)
Order provisioning
Third-party verification
Multilingual support
Business-to-Business and Business-to-Consumer solutions
Telecom, Financial Services, Insurance, Utility, Fee-Based Services and Membership Club specific experience