Security and Risk Management
“PCI compliance is a smart business decision, especially for call centers that regularly handle financial transactions. It provides confidence to clients and partners that their data are protected in the best possible way.”
-CIS Magazine, March 2008
With TCIM’s industry leading security procedures for our facilities, computer systems, software, and associates, you can be confident that your customer data will not be compromised. For the highest level of security, we follow industry standard security best practices including Payment Card Industry (PCI) Data Security Standards, BITS, and ISO 17799. To ensure compliance, every center follows standard procedures audited under the company’s ISO-9000 framework and is continuously audited. With security as a paramount goal, TCIM security practices:
- Comprise industry leading practices
- Contain state-of-the-art robust, commercial hardware and software
- Adhere to PCI Certified Service Provider Standards
- Follow critical Banking security standards and practices
Even with the highest standards of security, system and data availability are critical to running your operations. TCIM ensures your services are operating and correctly protected via customized service delivery methods.
- Encrypted backup solutions with off site storage for critical data
- Redundant infrastructure with multi-site delivery capabilities
- Individualized disaster recovery plans to meet each clients specific requirements