TCIM has achieved the distinction of ISO 9000 Certification. Awarded only at the culmination of an extensive evaluation process, ISO 9000 Certification confirms a company’s commitment to maintaining the highest level of quality and consistency in product services, management and overall capability.

Since 1988, TCIM has built a reputation for outstanding service to clients demonstrated through both customer satisfaction and sales results. ISO 9000 Certification, which quantifies that reputation, is granted by the International Standards Organization (ISO), an international federation formed in 1947 to promote the development of standardization worldwide. The ISO 9000 registration is carried out by an accredited, objective third-party registrar who is contracted to assess a company’s quality system through audits and regular surveillance examinations.

Certified compliance requires proof not only that an accepted and documented set of procedures exists for each business activity, but also that the procedures are followed and that they produce the intended result. A corrective-action process must be established for those instances in which the intended results are not achieved. The utilization of ISO 9000 Certification by companies worldwide has resulted in a model of credibility recognized across industry boundaries. ISO 9000 Certification is a guarantee that a company maintains consistency in operations, policies, procedures, documentation processes, and methods of employee instruction and training. Engaging in business with a company holding ISO 9000 Certification, such as TCIM, allows customers greater confidence in their investment of time, trust and financial resources.

TCIM sought ISO Certification as verification of the high standards already in place within the organization. The exceptional team effort of all TCIM employees contributed to the success of the rigorous registration process. The ISO distinction validates TCIM’s premier place among America’s most effective teleservices companies. It is the assurance of excellence in customer satisfaction and superior sales results.