TCIM Services Announces New Chief Executive Officer
January 24, 2011
WILMINGTON, DELAWARE - TCIM Services, Inc, a leading global and privately held Customer Relationship Mangement company, headquartered in Wilmington, Delaware is pleased to announce that International Business Process Outsourcing (BPO) Executive, John L. "Jack" Magee, has joined the Company as its Chief Executive Officer.
Mr. Magee brings 25 years of experience to the Company. He was previously President and Chief Operating Officer for ICT Group, a $400 million global customer management and BPO public company. Jack will assume the responsibilities previously held by Thomas A. Drake, Sr. who will focus on developing technology innovations. At ICT, Mr. Magee was responsible for managing over 50 client relationships, 32 customer service centers and 18,000 employees in 10 countries. Jack’s leadership fostered the growth of Customer Management Services for Fortune 500 companies globally in the Financial Services, Telecommunications, Healthcare and Technology Sectors.
Linda C. Drake, Chair and Founder of TCIM Services commented, "We are very excited to bring Jack aboard to expand our growth and service offerings nationally and internationally. Jack’s abilities will catapult our Company to the next level and beyond."
"I’m delighted to be joining TCIM and energized about our prospects for growth. I look forward to working closely with our clients, associates, and suppliers to deliver outstanding customer service," stated Jack Magee.
TCIM Services, Inc. is considered an industry leader, committed to the delivery of innovative quality, performance and technologically secure services supporting the needs of the Fortune 500. TCIM provides a wide range of customer service, sales, loyalty and provisioning programs on a large scale in multiple locations - both domestic and off-shore. Founded in 1988, TCIM Services is the State of Delaware’s largest woman-owned business certified by the Women’s Business Enterprise National Council (WBENC).
As America’s first contact center to earn the prestigious ISO 9000 Certification, TCIM has set new standards for the industry providing contact center solutions for companies who demand excellence. In addition to a reputation for quality and reliability, TCIM has established a culture and brand that invests in local community service across nearly 4,000 associates.