TCIM Services Wins Call Center Industry’s
Top Award for 2nd Consecutive Year:
American Teleservices Association Awards TCIM Coveted
"Call Centers Care Award"
WILMINGTON, DELAWARE -
The American Teleservices Association (ATA) coveted "Call Centers Care Award," established in 2009, was presented to TCIM at the ATA Convention in Orlando. TCIM is the only company to have earned the award for two consecutive years.
"At TCIM, we have established a reputation as a strong Corporate Citizen," stated Linda Drake, Founder and CEO of TCIM Services. "We have created an engaging culture that encourages our associates to embrace the communities in which we live and work. For over 20 years we have participated in a broad array of humanitarian efforts donating time, money, resources, energy and focus." Ms Drake added, "Community engagement translates into job engagement and enables our Company to deliver enthusiastic and high quality service delivery with each customer interaction."
"We encourage our associates to participate in non-profit and fundraising programs. It’s natural for us to support the communities in which we live and work; our community support reinforces our core values of caring for individuals and treating everyone with respect," said Bryan Gross, TCIM’s President.
Marcy Payne, SVP Associate Relations of TCIM added, "We are very proud of all of our associates and the many causes we support in local communities. One of our TCIM core values – Care about our Customers, Shareholders, Associates and Community – is demonstrated in our volunteer support. ’Giving back’ to our communities has become a cultural hallmark of our work at TCIM. We believe in being good community partners."
TCIM Services, Inc. is considered an industry leader, committed to the delivery of innovative quality, performance and technologically secure services supporting the needs of the Fortune 500. TCIM provides a wide range of customer service, sales, loyalty and provisioning programs on a large scale in multiple locations - both domestic and off-shore.
As America’s first contact center to earn the prestigious ISO 9000 Certification, TCIM has set new standards for the industry providing contact center solutions for companies who demand excellence.
Founded in 1988, TCIM established a culture and brand that invests in community service. TCIM encourages its nearly 4,000 associates to experience the value in giving back to the communities in which our associates live and work. For more information, please visit www.tcim.com.
Founded in 1983, the American Teleservices Association is dedicated to informing, uniting and advancing the Contact Center industry.