Executive Team
The executive team of TCIM Services, Inc. manages the organization so that relationships with clients are based on ensuring quality and consistent performance in every endeavor. The team is grounded in the management of highly effective teams in the call center space. Associate growth and advancement is a key philosophy of the executive team and many of TCIM’s key operations managers have been developed from within the organization.
- Linda Drake, Founder/Chair
- Thomas A Drake, Chief Executive Officer Emeritus
- John L "Jack" Magee, Chief Executive Officer
- J. Bryan Gross, President/Chief Operating Officer
- Ed Hoy, Chief Financial Officer/Senior Vice President of Administration
- Marcy Payne, Senior Vice President Associate Relations
- Shawna Collins, Senior Vice President/General Manager