Executive Team
The executive team of TCIM Services, Inc. manages the organization so that relationships with clients are based on ensuring quality and consistent performance in every endeavor. The team is grounded in the management of highly effective teams in the call center space. Associate growth and advancement is a key philosophy of the executive team and many of TCIM’s key managers have been grown from within the organization.
- Linda Drake, Founder/Chair
- Thomas A Drake, Chief Executive Officer
- J. Bryan Gross, President/Chief Operating Officer
- Ed Hoy, Vice President of Finance & Accounting
- Scott von Kleeck, Chief Information Officer
- Christine Vera, Senior Vice President, Sales & Business Development
- Marcy Payne, Senior Vice President and General Manager Operations
- Shawna Collins, Vice President, Business Development