Linda Drake
Founder and Chair
As Founder and Chair of TCIM Services, Inc., Linda Drake envisioned call-center operations delivering best of class service. Beginning in 1988 with one facility and three full-time associates, Linda has been a teleservices pioneer, demanding quality standards unprecedented in the industry. Her determination resulted in TCIM becoming a state-of-the-art, international corporation that received ISO-certification in 1997. TCIM is the first company of its kind to comply with the rigorous ISO quality standards across all company functions.
Linda"s commitment to public service is evident in all facets of the organization — from the executive suite to each associate in the operating centers. Some of Linda’s personal involvement includes:
- Serving on national and local Boards of local non-profits and public organizations, and advisory panels for women"s issues.
- Co-founding Advocates of Hope (AOH), a statewide initiative which raises awareness in the workplace about the prevention, diagnosis, treatment and post-treatment counseling for issues involving cancer.
- Past national Chair for Women Impacting Public Policy (WIPP) National Gala and Women’s Business Enterprise National Council’s (WBENC) Corporate Awards Panel.