Company
TCIM began providing outsourced call center services in 1988. In the last 20 years TCIM has evolved our service offerings from a simple transaction model offering to a broad array of leading edge contact center solutions including customer lifecycle management.
With close to 4,000 associates we manage a wide range of customer service, sales/loyalty and provisioning programs on a large scale in multiple locations—domestic and off-shore. We support millions of customer contacts monthly in our modern facilities, using state-of-the-art technology to provide live operator and innovative contact center solutions to our strategic clients.
Years of experience have afforded TCIM the opportunity to define and improve operational “best practices” resulting in customer care programs that are scalable and flexible enough to meet the dynamic needs of our clients. TCIM contact centers are considered industry leaders committed to the delivery of superior quality, performance and secure services. We distinguish ourselves as a role model for the contact center in our strategic market space.