Client Services
As TCIM we believe that maintaining a successful long-term relationship with you depends on delivering the results of your telemarketing programs in a timely manner and format that is easy for you. To do this, we have a comprehensive account management program in which you have one point-of-contact to whom you can turn for any information, whether it is implementation of a new outbound program, reports on inbound sales calls, or analysis of performance versus goal. What does the account manager do for you?
- Serves as your bridge to the system design and implementation team
- Provides frequent performance evaluations so that you are fully informed about the progress of your telemarketing programs
- Verifies accuracy of customer orders to ensure customer satisfaction
- Assists with product training to ensure our telephone associates are thoroughly knowledgeable about your business
- Monitors calls to ensure our telephone associates are presenting complete and accurate information in an effective manner